CyberArk Customer Care

Make sure you get the most out of the solutions you implement 

BAKOTECH does everything to ensure you get the best possible effect from CyberArk solutions. That's why we're introducing to you our Customer Care approach — it's the support and control that makes every implementation of a vendor's solution the best it can be. We'll show you what additional capabilities you can get and how to integrate CyberArk with other vendors’ solutions to achieve even more. 

What will you get with Customer Care?

Proactive support from an engineer

Maximum benefit from the implementation of the solution

Additional possibilities of integration with existing products

Identifying and solving difficulties in use

Using all the functionality of solutions

Solution-based cybersecurity analysis and optimization

What is included in Customer Care

Analysis of access policies

    checking whether access policy settings meet security requirements 

    consultation on limitations, rules, and exceptions 

Account verification and password rotation

    checking that all identities in the system are needed 

    detection of inactive or obsolete accounts 

    checking whether passwords are regularly rotated 

    consultation on rotation and automation procedures 

Event audit

    checking whether events are being audited: access rights changes, login attempts, etc 

    consultation on reports and analysis of events 

User activity monitoring

    checking whether user activity is being monitored 

    consultation on the possibilities of detecting suspicious events 

Here's the supporter of your CyberArk solutions

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Danylo Khomutov, Service Engineer, BAKOTECH 

Certificates confirming skills:
● CyberArk Certified Delivery Engineer (CDE) - PAM (including PAM Sentry, PAM Defender and PAM Pre-Sales certifications)
● CyberArk Certified Delivery Engineer (CDE) - Access (including Access Defender and Access Pre-Sales certifications)
● CyberArk EPM Defender and Pre-Sales certifications
● CyberArk Secrets Management Pre-Sales certification

Danylo expertly deploys and configures CyberArk solutions that provide secure access control for privileged identities. He also has the ability to engage a vendor for quick problem resolution thanks to an exclusive right that is available only to certified specialists. However, Danylo's skills often allow him to work without the involvement of a vendor, which accelerates the process.

Get a service to make your cyber defense even more reliable!

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BAKOTECH operates through a partner network and doesn’t conduct direct sales to customers